Chem Mate Guarantee

Not satisfied?

No worries!

At Chem Mate, we strive to exceed your expectations with our products and service. For that reason, you can return your purchase for up to fourteen (14) days from the date your purchase is delivered.

All returns must be in their original, unopened packaging.

WHAT TO DO

To return an order:

  • Email mate@chemmate.co.nz with the subject line “Return Please Mate.” In the body of the email, you need to provide the order number, the particular item or items you would like to return and include the reason for the return.
  • Within 72 hours, a ChemMate customer service agent will provide you with return instructions, and a prepaid return label via email, as necessary.

Once your return is received at our processing center, you will receive a full refund within seven (7) business days along with an email confirmation.

Please note that purchases made with a Promo Code or pursuant to a Promotion are final and are not eligible for return unless the reason for the return request is for errors or inaccuracies in the order made by ChemMate.

Specialized or custom purchases are also ineligible for return unless agreed in writing by ChemMate.

We do not accept returns for products that are used or expired. Certain other limited restrictions may apply to returns.

For more information please refer to our Terms & Conditions

Contact us Here.