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Most Common Questions

Use Coupon "FirstMate" onto qualify for free shipping on your first order if it meets the minimum order amount of $49.00.

Otherwise, shipping is a flat rate of $9, with free shipping on any order over $150*.

We ship New Zealand wide! If you are outside of New Zealand, please get in contact at [email protected]

Unfortunately, we cannot currently ship to PO Boxes, or parcel pods. Since we deliver bulk (and joy!), our boxes are too big to qualify.

ChemMate may charge freight for Rurual Delivery & Waiheke/Chatam Island purchases outisde of the free shipping promotions. 

We strive to ship out orders within one business day. We send one email when your order is processed and another email when your order ships. The shipping email includes your estimated arrival date. Lets Get Ordering! 

Go to My Account > Setting > Change Password.

Security is super important to us. We focus on providing a secure environment that goes above and beyond industry security standard and guidelines, and are constantly updating and upgrading to ensure security.

We use a payment solution that is a validated Level 1 PCI DSS Compliant Service Provider and we hold a PCI DSS Merchant Compliance Certificate.

We do not save any credit card information entered into ChemMate - This is passed directly to the our Level 1 PCI DSS Compliant Service provider through a secure server that uses 128 bit Secure Socket Layer (SSL) to encrypt the information that you enter. This technology prevents any unauthorised viewing and downloading of your information.

ChemMate also offer alternative payment options, that are provided by third party solotions and meet our Level 1 PCI DSS Merchant Compliance Certificate.