COVID-19 Update to our Customers
ChemMate LTD is in full support of the government’s actions in response to COVID-19 in order to protect our communities.
PLEASE NOTE: There may be delays due to lockdown LVL 4.
As a result, we will remain operational, and continue to dispatch in a safe manner daily.
- ChemMate Supply products are continuing to be allocated and supplied to essential services, based on a robust review process to ensure continued supply.
Our Customer Care and Technical Services teams are available to support you on 0800 CHEMMATE or emailing [email protected]
Due to high demand, the below items may still be in sort supply/backorder.
Other restricted supply items
Frequently Asked Questions
See below to view the answers to your frequently asked questions.
Q: How do I place an order during Level 3 & 4?
A: businesses and retail customers can place orders on our website, via checkout, via email or Phone.
Q: Can I have an order delivered to my home address during the Level 3 period?
A: Yes, couriers remain operational, however, there will be a delay. Please ensure that the correct address is entered at the time of checkout.
Q: Can I contact my Account Manager during the level 3 lockdown period?
A: Yes, Account Managers remain available for key support during this period. For placing orders, please continue to utilise your normal channels.
Q: What does ‘restricted supply’ mean?
A: Due to global shortages, some of our website products are tagged as ‘RESTRICTED SUPPLY’. This indicates that any orders of this product will be reviewed before allocation, and in some cases may be unavailable; only able to be supplied in a smaller quantity; or may be supplied gradually over time.
Q: What does this mean for my order?
A: Non-Account Customers –At present restricted supply products may be temporarily unavailable for non-account customers to purchase.
A: Account Customers –To ensure continued supply, all on-account orders of restricted supply products are currently being allocated and supplied based on a robust review process. This means your Order Acknowledgement or online Order History may show these products in a different quantity, or as on back order. If we are able to supply your order, the confirmed quantity will show on your Advanced Shipping Notice.
Q: When will I get my order?
A: Our supply chain remains fully operational for essential businesses, although there may be delivery delays due to restricted movements and reduced services around the country. We cannot guarantee delivery dates during the Level 3 period.
Q: When will I get my back order?
A: Items on back order can continue to be supplied when available. We will be in contact to confirm you are operational and can accept delivery prior to dispatch.
For detailed information and advice on the current COVID-19 situation, please visit:
- NZ Government Official Covid-19 Website: www.covid19.govt.nz/
- Ministry of Health NZ: www.health.govt.nz/coronavirus
- World Health Organisation: www.who.int/emergencies/diseases/novel-coronavirus-2019