Your Questions, Answered

Frequently Asked Questions

What is your question regarding?

No! To gain greater savings, be sure to Signup for an account. 

At ChemMate, you can enjoy the benefits of wholesale shopping without the annual membership fees.

We strive to ship out orders within one business day. We send one email when your order is processed and another email when your order ships. The shipping email includes your estimated arrival date. Lets Get Ordering! 

We ship New Zealand wide! If you are outside of New Zealand, please get in contact at [email protected]

Unfortunately, we cannot currently ship to PO Boxes, or parcel pods. Since we deliver bulk (and joy!), our boxes are too big to qualify.

ChemMate may charge freight for Rurual Delivery & Waiheke/Chatam Island purchases outisde of the free shipping promotions. 

Absolutely! Office managers, admin teams, property managers and more love ChemMate for our convenience, bulk selection, low prices and great service. To learn more, please check out https://chemmate.co.nz/chemmate-business or contact [email protected] with any inquiries.

Security is super important to us. We focus on providing a secure environment that goes above and beyond industry security standard and guidelines, and are constantly updating and upgrading to ensure security.

We use a payment solution that is a validated Level 1 PCI DSS Compliant Service Provider and we hold a PCI DSS Merchant Compliance Certificate.

We do not save any credit card information entered into ChemMate - This is passed directly to the our Level 1 PCI DSS Compliant Service provider through a secure server that uses 128 bit Secure Socket Layer (SSL) to encrypt the information that you enter. This technology prevents any unauthorised viewing and downloading of your information.

ChemMate also offer alternative payment options, that are provided by third party solotions and meet our Level 1 PCI DSS Merchant Compliance Certificate.

At ChemMate, you can enjoy the benefits of wholesale shopping without the annual membership fees, or contracts.

We ship New Zealand wide! If you are outside of New Zealand, please get in contact at [email protected]

Unfortunately, we cannot currently ship to PO Boxes, or parcel pods. Since we deliver bulk (and joy!), our boxes are too big to qualify.

ChemMate may charge freight for Rurual Delivery & Waiheke/Chatam Island purchases outisde of the free shipping promotions. 

We strive to ship out orders within one business day. We send one email when your order is processed and another email when your order ships. The shipping email includes your estimated arrival date. Lets Get Ordering! 

When you are ready to check out, just enter your promo code in the 'Promo Code' field and click apply.

Please make sure your order meets the requirements of the promo code you wish to use. If you checked and are still having issues, please email he ChemMate Sales Support agents at [email protected]

Tracking information and delivery details are emailed when dispatched, if you did not receive this, or need us to look into the shipment of an item, please email us the ChemMate Sales Support Team at [email protected]

Please email the ChemMate Sales Support Team at [email protected] with the order number and name.

We will try our best to help before the order ships out.

We are very sorry for the inconvenience. Let us know at [email protected]

Sure thing! If you are not 100% satisfied with your purchase, you can return the item for a refund. You have up to 14 days from the delivery date.

Our return policy can be found here.

Please reach out to [email protected]

Please email [email protected] with your order number and desired changes.

In most cases, we can make shipping address adjustments, but in all cases, we will try our best to help.

You can manage your payment method, shipping addresses, email preferences and password under My Account. To edit your email address, please email [email protected]

Go to My Account > Setting > Change Password.

Go to My Account > Store Credit. Your available credit balance will be displayed on this page. 

When you have store credit, there will be a 'use store credit' option on checkout, this is upto your discretion as to how much, or how little, to use on your next order. 

A business account is designed to make your life easier and to help you cut costs.

You'll have a dedicated account manager that can recommend the right supplies to keep your business running smoothly, as well as help you with cost reporting and other business needs, inclduing a wide range or service based needs. 

When you sign up with a business account, you will have access to a dedicated account manager, a wider selection of business related products, and business features such as group ordering, shopping lists that you can add to cart, and downloadable receipts. You will also have access to invoicing and credit options. Your orders will have priority status for processing and you will have the option to place bulk orders by the pallet at a reduced price.

Just sign up here! There are no order minimums associated with a business account. All orders over $149 qualify for free shipping. 

We strive to ship out orders within one business day. We send one email when your order is processed and another email when your order ships. The shipping email includes your estimated arrival date. Lets Get Ordering! 

We ship New Zealand wide! If you are outside of New Zealand, please get in contact at [email protected]

Unfortunately, we cannot currently ship to PO Boxes, or parcel pods. Since we deliver bulk (and joy!), our boxes are too big to qualify.

ChemMate may charge freight for Rurual Delivery & Waiheke/Chatam Island purchases outisde of the free shipping promotions. 

That's no problem! Just let us know in our comments box on checkout.

Most ChemMate orders deliver like any other office delivery.

However, due to the nature of some of our Chemical items, this may require a signature, If you are worried you may not be available, please [email protected] to reschedule your delivery.

There are no fees for using ChemMate

Certain high-volume orders may qualify for a discount.

The ChemMate Sales Support team evaluates discount eligibility based on a variety of factors including product, quantity, shipping destination, as well as other handling requirements.

If you are interested in placing a large order, please contact [email protected] with "Large Order Inquiry - **your business name** " in the subject line, and the products you require a quote for in the email body. 

Of course! Please click hereto request an appointment to speak to a ChemMate For Business representative. 

Yes! Please email [email protected] with your request. 

Yes! Please apply for a business account to start this process here. Or email [email protected] for more information and we'll reach out to you shortly.

Yes! Please email [email protected] for more information and we'll reach out to you shortly.

Yes! Please email [email protected] with your request for the product, and we will do our best to source and supply this for you.

Yes! Our favorite way to do this is to use group ordering.

The main purchaser just sends a weekly link to the team to pick their products and places the order after a day or two. However, there are so many other ways we can help you place your office, industrial, farming, chemical, and business supplies. Email [email protected] for more info. 

Yes! We price match for certain items, including high volume orders. learn more here.