CHEM MATE TERMS & CONDITIONS

Effective as of December 2017,

These terms and conditions apply to the use of this website and in accessing or using or browsing this website and/or purchasing goods and/or services from this website, you agree to be bound by these terms and conditions. If you do not accept these terms and conditions, then you must refrain from using this website.

For the purposes of these terms and conditions, “this website” shall mean www.chemmate.co.nz and/or www.wholesale.chemmate.co.nz

CHEMMATE LIMITED

Any reference to "ChemMate" "Chem Mate" "CHEMMATE" "CHEM MATE" “chemmate”,“chem mate”,“Hire A Mate” “we”, “our” or “us” in these terms and conditions shall mean Chemmate Limited.

Amendments to terms and conditions

We reserve the right to review and amend these terms and conditions and our disclaimer from time to time. Amendments will be effective immediately and Chemmate has no obligation to notify you of such amendments. We recommend that you check this page for amendments each time you revisit this website. Your use of this website will represent an agreement by you to be bound by the terms and conditions as amended.

Specific warnings

You must ensure that your access to this website is not illegal or prohibited by laws which apply to you. You must take your own precautions to ensure that the process which you employ for accessing this website does not expose you to the risk of viruses, malicious computer code or other forms of interference which may damage your computer system. Chem Mate does not accept responsibility or liability for any interference or damage to your computer system which arises in connection with your use of this website or any linked website.

All information Chem ChemMate by this website is intended to be general in nature and you should not rely on it in connection with the making of any decision. While we have no reason to believe that any information contained on this website is inaccurate, incomplete or misleading, we do not warrant the accuracy, adequacy or completeness of such information. Chem Mate does not accept any responsibility or liability for any loss or damage suffered as a result of reliance by you upon the accuracy, completeness or currency of information contained on this website.

Restricted use

You are authorized to print a copy of any information contained on this website for your personal use unless such printing is expressly prohibited. Without limiting the foregoing, you may not on-sell information obtained from this website without our permission.

Intellectual property rights

Copyright of all text, graphics, logos, and designs used in this website is owned or licensed by Chem Mate. You may access and print material from this website ChemMate it is used for your personal use, and not for any commercial purpose. Any reproduction of information on this website must include an acknowledgment of Chem Mate's intellectual property rights in the relevant context.

Any word or device to which is attached the ® or TM symbol is a registered trademark. If you use any of our trademarks in reference to our activities, products or services, you must include a statement attributing that trademark to us.

You must not use any of our trademarks:

(a) In or as the whole or part of your own trademarks;

(b) In connection with activities, products or services which are not ours;

(c) In a manner which may be confusing, misleading or deceptive; or

(d) In a manner that disparages us or our information, products or services (including this website).

Linked websites

This website contains links to external websites.

Chem Mate will not be responsible or liable for the content (including any liability arising out of any claim that the content of the linked website infringes the intellectual property rights of any third party) or privacy practices associated with any linked websites.

Any link to a website is to help you find sites containing information, products or services which may be of interest to you. No link to a website shall be construed as an endorsement or warranty, approval or recommendation by Chem Mate of the owners or operators of those linked websites, or of any information, graphics, materials, products or services referred to or contained or available on or from those linked websites.

DELIVERY POLICY

Free shipping applies only to orders over $150 for all Essentials orders. Free shipping is not available via Wholesale. This will automatically be calculated for you on your order. Standard delivery will be within three-four working days. If, for any reason, we are unable to process your order due to insufficient courier charges being assigned at checkout, we will contact you to arrange additional charges. A redirection fee will apply if the original address ChemMate by you is incorrect or the courier is unable to get into the address due to gates and buzzers, so please check all your recipient's details to ensure delivery is speedy .

Rural deliveries can take up to 5-6 days additional to standard area delivery dependent on area so please be aware of this additional time frame when ordering.

We also are able to arrange same day, and urgent, point to point, delivery upon request. If you require delivery to different addresses, please make separate orders for each delivery address, or phone (0800 Chem Mate and order with our friendly customer services team.

Please note: all prices are quoted in New Zealand dollars, including GST. 

A signature is required on delivery (or instructions where goods may be delivered safely).

Chem Mate does not accept responsibility for any goods not signed for on delivery. We regret we cannot accept PO Boxes as a delivery address .Work addresses are fine but please state delivery hours and all necessary information such as building number, level or office name.

For orders to more than one destination, a freight charge will apply per delivery address. We will advise total freight charges on confirmation of your order.

If by any chance one of the products is out of stock, Chem Mate will replace it with a similar item of equal or greater value. We will endeavour to contact you before the item is sent, however to keep within our tight shipping time frames, if no response is heard we will process this order.

Our goal is to process all orders within 24 hours of receipt. Orders are processed and shipped during regular business hours (Monday through Friday 8:00AM – 5:00PM, excluding public holidays). Your parcel should arrive within 3-4 working days. If we encounter any problems processing or shipping your order you will be contacted within two business days. Orders travelling within the North Island are generally delivered in 1-2 days and orders for the South Island are generally delivered in 2-4 days. Any orders being delivered to rural addresses can take up to 5-6 days due to infrequent schedules of Rural Couriers –on all parcels we cannot guarantee the exact day or time of a delivery.

If you haven’t received your parcel within 4 days (6 days rural) please contact us.

Couriers can sometimes experience difficulties in delivering to apartments or gated areas because 1) there is no safe place to leave deliveries when no one is home; 2) some apartments are security coded and access to these buildings is difficult. Please ensure that someone will be home to receive your order, or consider sending the delivery to a work address. Redirection charges will apply if the courier has to return to that apartment again to deliver the order.

Please be aware that at peak times (e.g. Christmas etc.) deliveries may take slightly longer due to the volume of freight moving around New Zealand. Our recommended cut off dates to order by for delivery before Christmas would be: South Island – 17 December; North Island – 19 December; Auckland – 22 December.

We do not freight products internationally... YET!! The more we hear about this, the more we will work to make it happen, so let us know!

WEBSITE PRIVACY POLICY

All information collected through or in connection with this website is controlled, stored and held by Chem Mate or its web service Chem Mater(s) in accordance with the Privacy Act 1993.

This Privacy Policy covers our use of information which is collected through or in connection with this website.

We may collect contact information about visitors to this website.

This information may be used to:

(a) Send you news, information about our activities and general promotional material which we believe may be useful to you;

(b) Respond to queries or requests, or process orders or applications submitted by you;

(c) Monitor who is accessing this website or using the services offered on this website; and

(c) Profile the type of people accessing this website.

If you do not wish to have your personal information used in this manner or for any other specific purpose, please email Mate@ChemMate.co.nz to advise us of this.

We may utilise “cookies” which enable us to monitor traffic patterns and to serve you more efficiently if you revisit this website. A cookie does not identify you personally, but rather it identifies your computer. The type of information collected by way of a cookie includes your IP address, the date and time this website was accessed and what parts of this website were viewed and delivered. Your can set your browser to notify you when you receive a cookie and this will Chem Mate you with an opportunity to either accept or reject it in each instance.

We are not responsible for the privacy policy or practices of other websites, even if you have accessed those websites using links from this website, or you linked to this website from another website. We recommend you check the privacy policy of each website you visit.

We will not sell or otherwise Chem Mate your personal information to a third party, or make any other use of your personal information, for any purpose which is not incidental to your use of this website.

If you request us not to use personal information in a particular manner or at all, we will adopt all reasonable measures to observe your request but we may still disclose that information if:

(a) We subsequently notify you of the intended use or disclosure and you do not object to that use of disclosure;

(b) We believe that the use or disclosure is reasonably necessary to assist a law enforcement agency or an agency responsible for government or public security in the performance of their functions; or

(c) We are required by law to disclose that information.

We will preserve the content of any email you send us if we believe we have the legal requirement to do so.

Personal information which we collect (including your contact details, and, if relevant, credit card details) is kept confidential to the best of our ability. You will appreciate, however, that we cannot guarantee the security of transmission over the Internet.

You are entitled to have access to any personal information relating to you which you have previously supplied to us over this website. You are entitled to edit or delete such information unless we are required by law to retain it.

If you wish to make an enquiry regarding any personal information relating to you which may be in our possession,  also confirm that once your offer to purchase the goods and/or services is acceptecontact Mate@Chem Mate.co.nz

POLICY FOR ONLINE PURCHASE OF GOODS AND/OR SERVICES

If you intend to purchase goods and/or services through this website, you must confirm your acceptance of these website terms and conditions before we will process your order.

You cannot purchase goods and/or services through this website unless you are capable of making legally binding contracts. In confirming your acceptance of the website terms and conditions, youd by us, your order will constitute a binding contract between yourself and Chem Mate.

Ordering procedure for goods and/or services

You may offer to purchase goods described on this website for the price specified on this website by completing the online order form. Your order must contain your name, email address, credit card details and any other information requested.

Once your order has been processed you will receive an automated response confirming your details and the goods ordered. A printed GST invoice will be sent to you.

The dispatch of the goods from Chem Mate will constitute our acceptance of your offer to purchase those particular goods.

We Chem Mate no warranty as to the availability of goods advertised through this website.

Any information on this website is up to date at the time it is posted on the website, but is subject to variation at any time without notice.

Purchasing Alcohol

It’s illegal for us to sell liquor to anyone under the age of 18. It’s also illegal for you to buy liquor if you’re under the age of 18, even if you’re buying as a gift for someone else.

It’s illegal for you to falsify your details if you are under the age of 18 in order to buy liquor from us. It’s pretty simple – if you’re under 18 you’re not allowed to buy alcohol online with us.

By submitting an order with us and agreeing to the Terms & Conditions you’re confirming that you’re over the age of 18 and legally allowed to buy liquor in New Zealand.

Payment for goods and/or services

We will only accept credit card payment of orders placed through this website. “Chem Mate Ltd” will appear on cardholder statements for any payments made via the Braintree payment gateway on this website.

You will be liable for all orders placed using your credit card details and agree to indemnify Chemmate against any losses, claims or damages arising from the use or misuse of your credit card details by any other person.

Prices are inclusive of goods and services tax, duties and other charges imposed or levied in New Zealand in connection with the supply of goods. Prices are exclusive of any taxes, duties or other charges imposed or levied overseas in connection with the supply of goods outside of New Zealand. Prices are also exclusive of postage and packaging charges.

Ownership and title in the goods does not pass to you until we have received payment in full.

We reserve our right to increase or decrease our prices without prior notice at any time.

Our aim is for standard delivery to be within three working days, however, we will notify you by phone or email should we be unable to meet that target.

We also are able to arrange same day, and urgent, point to point, delivery on request. If you require delivery to different addresses, please make separate orders for each delivery address.

Please note: all prices are quoted in New Zealand dollars.

A signature is required on delivery (or instructions where goods may be delivered safely). Alternatively, you may select 'no signature required' on checkout. Chem Mate holds no responsibility for lost goods in this instance.

Chem Mate does not accept responsibility for any goods not signed for on delivery. We regret we cannot accept PO Boxes as a delivery address or rural delivery address. Work addresses are fine but please state delivery hours.

For orders to more than one destination, a freight charge will apply per delivery address. We will advise total freight charges on confirmation of your order.

If by any chance one of the products is out of stock, Chem Mate will replace it with a similar item of equal or greater value.

Our goal is to process all orders within 24 hours of receipt. Orders are processed and shipped during regular business hours (Monday through Friday 8:00AM – 5:00PM, excluding public holidays). Your parcel should arrive within 2-3 working days. If we encounter any problems processing or shipping your order you will be contacted within two business days.

If you haven’t received your parcel within 5 days please contact us on mate@chemmate.co.nz

Please be aware that at peak times (e.g. Christmas etc.) deliveries may take slightly longer due to the volume of freight moving around New Zealand.

We regret we do not freight products internationally.

RETURN POLICY

Due to the nature of our goods (semi-perishables, usable), they aren’t returnable unless we made a mistake in your order, in shipping or damages on arrival. In that case, please email us at mate@chemmate.co.nz within three days of your order and we will arrange for an exchange of your items.

New Zealand Consumer Guarantees Act 1993

The Consumer Guarantee Act sets out minimum standards for goods sold in New Zealand. In the event that goods sold are not of good quality or are faulty, the customer has the right to a replacement or a refund.

New Zealand Fair Trading Act 1986

The Fair Trading Act is designed to protect the customer being misled, either intentionally or unintentionally. This applies to all aspects of the promotion and sale of goods and services including: pricing; where the product was made; where the product is from; the meeting of New Zealand safety standards; availability of products and the sales techniques used. The Commerce Commission enforces the Fair Trading Act 1986.