Help Center


General Support

What are your policies for returns and Warranty's?

My item has arrived damaged, what do I do?

How do I choose which Chemicals are right for me?

The Chemicals or accessories I need are not available online, can you help me source them?


How can I track my order?

How long will my order take to arrive? And will I have to be there to sign for it?

I don't have the skills to clean myself, does chem mate help?

Shipping & Delivery

How Much Will Shipping Cost Me?


What forms of payment do you accept?

How long will a refund take to process?

Can I return a product?